Trust & Safety

At DrivePadi Technologies, we are committed to creating a safe and trustworthy platform for all users. Our Trust & Safety policies are designed to help prevent fraudulent activity, promote respectful behavior, and ensure the safety of our riders and drivers.

Identity Verification:

To ensure the safety and security of our platform, we require all users to undergo a thorough identity verification process before being allowed to use DrivePadi Technologies. This includes verifying your name, address, phone number, and other personal information.

Vehicle Inspection:

We require all car owners to undergo a vehicle inspection to ensure that their vehicle meets our safety standards. This includes checking for working seat belts, brakes, lights, and other safety features.

Insurance Coverage:

We provide insurance coverage for all rides taken through DrivePadi Technologies. This includes liability coverage for drivers and riders, as well as comprehensive and collision coverage for drivers.

Background Checks:

All users and guests on our platform are required to undergo a comprehensive background check by submitting their bank verification number (BVN). This includes a criminal history check, a driving record check, and other checks to ensure that our drivers are safe and responsible.

In-App Safety Features:

We provide in-app safety features, such as a panic button, to help riders and drivers quickly report any safety concerns during a ride. We also have a two-way rating and review system, which allows riders and drivers to rate and provide feedback on their experiences.

Community Guidelines:

We have strict community guidelines that all users must adhere to. These guidelines promote respectful behavior and prohibit any form of discrimination, harassment, or violence.

Reporting and Investigation:

We take all safety concerns seriously and have a dedicated team to investigate any reports of safety incidents or policy violations. We also work closely with law enforcement when necessary.

At DrivePadi Technologies, we are committed to providing a safe and trustworthy platform for all users. If you have any questions or concerns regarding our Trust & Safety policies, please do not hesitate to contact our customer support team.

Guest Verification:

At Drivepadi, we require all guests and users to submit your Bank Verification Number (BVN) for verification and security purposes. Your BVN helps us ensure the accuracy and legitimacy of your identity, as well as provide a secure and trusted platform for financial transactions before you can book a car on our platform. It helps us protect both our users and the integrity of our platform. Rest assured that we handle your personal information with the utmost confidentiality and in accordance with applicable privacy laws. Also to help ensure the safety and security of our platform, we require all users and guests to verify their identity before they can use DrivePadi Technologies. This includes verifying their name, phone number, and email address. We also encourage users to add a profile picture and provide additional information about themselves to help build trust with drivers.

Guest On-Trip Monitoring:

We use GPS and other technology to monitor rides in progress and ensure that drivers are following safety guidelines and traffic laws. This helps us identify any safety concerns during a ride and take action as needed.

Emergency Assistance:

In the event of an emergency, riders and drivers can use the panic button in the app to quickly call for emergency assistance. Our customer support team is also available 24/7 to assist with any safety concerns or emergencies.

Prohibited Items:

We have a list of prohibited items that are not allowed to be brought on a DrivePadi Technologies ride. This includes weapons, illegal drugs, and other dangerous or illegal items.

Zero-Tolerance Policy:

We have a zero-tolerance policy for any form of discrimination, harassment, or violence on our platform. Any user found to be in violation of these policies will be permanently banned from using DrivePadi Technologies.

Ongoing Safety Training:

We provide ongoing safety training for our drivers to ensure that they are up-to-date on best practices for safe driving and rider interaction. We also provide safety resources for riders, such as tips for staying safe during a ride.

At DrivePadi Technologies, we are committed to providing a safe and trustworthy platform for all users. We take our Trust & Safety policies very seriously and are continuously working to improve them. If you have any feedback or suggestions for improving our Trust & Safety policies, please do not hesitate to contact us.